Every account starts with 14 days free and no card is required to begin. The trial exists so you can find out whether Haulbound is useful for your store before any money changes hands. If it isn't, do nothing and you are never charged.
If you subscribe and change your mind, email support@haulbound.com within 14 days of your first payment and you'll get a full refund, no questions asked. Refunds are returned to the original payment method and usually appear within 5–10 business days, depending on your bank.
Haulbound is billed monthly and you can cancel at any time. Cancelling stops the next payment; your access continues to the end of the period you've already paid for. Part-months are not refunded, because you keep the service for the time you paid for.
This is separate from the above and has no time limit. If Haulbound is not working — the connection to eBay is down, tools are failing, data is wrong — email support@haulbound.com. If we can't fix it, you get your money back for the affected period. You should not pay for something that isn't working.
Email support@haulbound.com and we'll cancel it for you, or use the link in the receipt Paddle sent you. Cancelling billing does not touch your eBay account or your listings, and your eBay connection can be removed separately at any time.
Payments are processed by Paddle, who act as the merchant of record.
Your card details go to Paddle and are never seen by Haulbound. Charges appear on your
statement as PADDLE.NET* HAULBOUND.